Talantage, LLC
Housing Specialist
Housing Services - Atlanta, GA - Temporary to Full Time
Job Title: Housing Specialist
Job Summary:
The position duties include a wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquires.
SUPERVISION RECEIVED AND EXERCISED:
Operates under the direct general supervision of a supervisor; the Housing Specialist exercises no supervision over other employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The below statements are intended to describe the general nature and scope of work being performed by this position.
DESIRED QUALIFICATIONS:
Talantage, LLC is committed to presenting candidates that contribute to an organizations culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our recruitment practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.
Job Summary:
The position duties include a wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquires.
SUPERVISION RECEIVED AND EXERCISED:
Operates under the direct general supervision of a supervisor; the Housing Specialist exercises no supervision over other employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The below statements are intended to describe the general nature and scope of work being performed by this position.
- Manage an assigned caseload of HCV participants.
- Conduct annual and bi-annual recertifications within required time frames
- Complete interim recertifications as required.
- Conduct participant briefings.
- Process and monitor participant moves to a new dwelling.
- Determine housing assistance payment and tenant rent calculation.
- Educate participants on program requirements and family obligations.
- Resolve concerns between owners, tenants, and the Public Housing Authority (PHA).
- Process all transactions within the PHA’s required business systems.
- Maintain accurate and complete applicant/participant files.
- Provide excellent customer service to participants, landlords, co-workers, clients and vendors.
- Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements.
- Obtain certification in Housing Choice Voucher Specialist within 120 days of employment.
- Ensure regular attendance and punctuality.
- Interviews HCV Program participants on a weekly basis
- Full responsibility for resolution for assigned caseload of call center cases
- Complete Rent Determinations and generate HAP contracts
- Conduct voucher issuance briefings
- Conduct percentage of quality control reviews for team
DESIRED QUALIFICATIONS:
- Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications.
- Ability to apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing. Must have excellent interpersonal skills necessary for conducting HCVP Participant interviews. Must possess strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time.
- Experience using Yardi, Rent Cafe, Knowledge Lake, Adobe Pro, and Chaos Management Ticketing System is a plus.
- HCV Specialist or HCV Rent Calculation Specialist Certification preferred.
Talantage, LLC is committed to presenting candidates that contribute to an organizations culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our recruitment practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.
